Terms

PAYMENT
To make your purchase as easy and simple as we can, please refer to the detailed store policies listed below. Click on the Checkout button at the top of the page or under the image and proceed with the checkout and payment process. You will be able to complete your payment and finalize your purchase without waiting for an email confirmation. We accept Visa, MasterCard, American Express, Discover and Pay Pal. We can also take your purchase over the phone, call us toll free at 1-888-278-3378 to place your order.

EYE4ART PRIVACY POLICY and SECURE CREDIT CARD TRANSACTION
We respect your privacy and personal information. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer. Any information you give to us will be held with care and will not be used in ways that you have not consented to. For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider, Authorize.net, keeps this information encrypted and secure on your behalf. You can shop at www.eye4art.net online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including: •128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. •Industry leading encryption hardware and software methods and security protocols to protect customer information. •Compliance with the Payment Card Industry (PCI) Data Security Standard. For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy www.eye4art.net is registered with the Authorize.Net Verified Merchant Seal program. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to periodic company news, updates, and/or related product or service information, etc. After placing an order your email will be added to our mailing list, you will receive emails that may include promotions, company news, product updates, related product or service information, etc. We send about 1 emails per month. However, you may opt-out at any time by replying to any email by clicking on the unsubscribe button. Please contact us with any questions at 1-888-278-3378.

CHECKOUT INFORMATION
Do not checkout until you are done shopping. For combined shipping, all items must be combined in 1 order, 1 checkout, 1 payment. Multiple checkouts/payments will be processed as separate orders, no exceptions. You see exactly what you are paying for during checkout.

YOU MUST PAY FOR ALL PURCHASES WITH A SINGLE TRANSACTION IN ORDER TO GET THE COMBINED SHIPPING!
PAY PAL PayPal charges a fee for every transaction and the only way we can afford to offer the combined shipping is if you pay for all your items with a single transaction. It's easy to do, but if you are unsure of how to do it, just email us at (click here) and we will send you a combined payment request through PayPal and notify you with an email.

Accepted Payments for USA buyers:
Visa, MasterCard, Discover, American Express and Pay Pal (using your PayPal account or credit card) Mail in: Money Order, Cashier's Check, Credit Cards and E-Check via: Paypal (Paypal e-checks will take several additional days to clear, similar to an actual check)

Any Payment options NOT listed is not accepted, NO Exceptions. Shipment to ARIZONA will incur 9.1% AZ Sales Tax.

IMPORTANT - All Mail In payments should include number of selected art items and Product ID.Sales ID provided to you when your order is completed. Payments lacking these information will delay shipping. We are not responsible for shipping delays on payments that lack Product ID and Order #.

Shipping and Handling - For standard orders is not negotiable. However for large or special orders we can discuss the best way to ship your order. USPS, UPS, Fed X, truck or rail.

Returned Packages - Reshipment costs will be due if package is returned to us for invalid address. Please review the address provided during checkout to ensure quick delivery. Orders are always shipped to the address you entered as shipping address during checkout, not to the address on your payment. Mailing labels are printed according to the info entered during checkout, accurate info is very important.

SHIPPING
We regularly ship USPS or UPS. We also have shipped Fed X or by a trucking company.

INSURANCE We include a flat $1.95 insurance fee for all orders large or small. The larger the order the more you save. If you are making a phone or mail in order we will add the the $1.95 insurance fee before processing your credit card.

Ordering Options - Orders are also taken by phone at 1-888-ARTFEST (278-3378). This is a toll-free number.

GENERAL GUIDELINES

  • IMPORTANT _ Be sure all correspondence with us (emails, payments, etc.) includes item# or order#. This is very important, it will quicken our email response to your questions and speed up processing of your order. With the number of payments we receive each day, if you don't have this information with/on your payment, your order may be delayed.
  • All emails will be answered, all payments will be processed, and all packages will be shipped, typically within 24-72 hours. Once in while we might be "out of stock" in our Tempe, AZ warehouse. We will notify you if the product is out of stock and inform you of the approximate arrival date and give you options to wait till the products arrives or cancel with a refund and be notified when the product arrives.
  • Care Instructions - Our Mexican glassware is hand blown and made from recycled glass. Trapped bubbles and slight variations in form, capacity and color are found from piece to piece. Although quite durable, this glass is not tempered so some extra care is necessary. A cooling-off period is essential after the glassware is removed from the dishwasher. Extreme temperature changes may cause thermal shock and cracking. This glassware is not suitable for serving hot beverages.
  • Colors - Color shades will change from time to time due to different paints and craftspeople. We cannot guarantee color shades will always be the same as your previous purchases or exactly match the photo of the glassware you purchase.
  • Because of the high volume of emails we receive daily, we cannot always reply to emails immediately. Be assured that we will reply within 1-3 business days.
  • Transaction details are kept on file for 90 days after your purchase.
  • Items are shipped after payment received. Mail in payments must be received physically before item is shipped.

EXCHANGES and REFUNDS

  • All items are brand new unless stated otherwise.
  • Will try to ship the entire order in 1 box, some items are too large / heavy, it'll be shipped separately.
  • Problems with your order must be reported within 7 days of receiving your order. WE WILL NOT be responsible for problems reported after the 7 days have past.
  • If product is found defective on arrival or incorrect item was shipped, buyer understands that the product will be repaired, replaced or refunded in a 30 day time period from when the item is received at our location. All presumed defective or wrong items must obtain a Return Merchandise Authorization Form (RMA) before returning. Email us at: (click here). Any returned package without the RMA FORM will delay the process.
  • RMA FORMS for refund must be obtained within 10 days from date of receipt. Returns/exchanges accepted in original condition only.
  • 20% restocking fee for returned items. (this does not apply to damage, broken or wrong items)
  • All product exchanges/refunds must be received by us within 14 days of you receiving your order.
  • All shipping and handling fees for returned products will not be refunded in any case.
  • Lost Packages: Shipments are shipped via USPS. In the rare event that an insured package is lost or damaged during transportation, we will process the claim with the appropriate parcel carrier. For us to file a claim, you must contact us with the shipment information and details regarding the problem you encountered. Please note that claims apply only to insured packages. Claims for lost packages will be processed only when package tracking indicates that the package was NOT delivered correctly. If tracking number shows package delivered, not sure what we can do, but we will try.